PRODUCTS

Papataka.com have various kinds of products, from the eBook, eReader to other equipment, from the International branded to locally made products, with best quality and very competitive prices. The products we offer are divided into various product categories and sub categories of products:

CUSTOMER SERVICE

We open every 5 days a week

Papataka.com provide full service to customers via email, Monday - Friday 9 am to 6 pm GMT. Our intent with the full service is truly a full service - you will not be dealing with an answering email!

DELIVERY

Papataka.com cooperate with tiki who acted as our exclusive delivery courier. Tiki has a high standard of service and an awesome reputation in Indonesia, selected by Papataka.com to complement the high standard of customer service and our product catalog. Every time delivery with Tiki done, our system will email your tracking number for your convenience goods mengtrack location your goods.

Schedule Delivery Options for your order are in our delivery section in a purchase checkout process. In general, papataka.com takes 1-2 business days to process order before shipping, but for some special request we can process orders within 24 hours with little additional cost. Our delivery times vary but generally we offer standard and express delivery services through a tiki for every type of product. Delivery takes 1-2 business day priority delivery while the economy takes 3-4 business days. Timely delivery is important to our customers and we work closely with the tiki to ensure the timely delivery.

- Tiki Free Delivery for ebook and ereader

- Tiki Shipping costs for the product who buy another products

Refund Policy

Returns and exchanges must be done according to the instructions in the Return Policy (Return Policy) us. All returns will be credited to an early form of payment unless otherwise stated on the form of return / exchange. You will receives an email notification after the restore process is completed. To be accepted as a return and fulfill the instructions in the Return Policy, items must be in new and unused condition.

If you want to return the products have been ordered through papataka.com, please contact our Customer Service Center as soon as possible via email at info@papataka.com. At the moment you are contacting our customer service please include your name, order number (Order Number), and the date of the order or reservation. Upon the request of return (return request) is received and processed by our Customer Service Center, then one of our customer service will promptly contact you, either via email or phone to inform you about the method of product delivery apabilareturn your request is approved

Please re-enter the product into the original shipping box and packing complete with accessories / equipment products. Please provide some 10 to 12 working days for us to receive, process and approve your return or exchange, and to make your refund.